Privacy Policy
This Privacy Policy explains how My World Connect LLP (LLP0004957-LGN) (“we”, “us”, “our”), operating the Malaysia Connect brand, collects, uses, and protects personal data when you use our website, contact forms, guided chat, WhatsApp handoff, or advisory services. We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and other applicable laws.
1. Data we collect
We may collect identity and contact details (such as name, email, phone/WhatsApp number, nationality), enquiry details (programme interest, family composition, timeline, and free-text questions), technical data (IP address, browser type, device, and basic usage logs), and records of communications with our team. We do not intentionally collect sensitive personal data unless you choose to provide it for an advisory assessment.
2. How we use data
We use personal data to respond to enquiries, prepare consultations, coordinate with authorised partners where you request it, improve our website and services, maintain security, and meet legal or regulatory obligations. We do not sell your personal data.
3. Sharing and transfers
We may share data with service providers who support hosting, communications, or operations under appropriate confidentiality arrangements; with authorised MM2H/PVIP agents or professional advisers when you ask us to introduce or coordinate; and with authorities when required by law. Cross-border transfers, if any, are made with reasonable safeguards consistent with Malaysian PDPA requirements.
4. Retention
We retain personal data only as long as needed for the purposes collected, including responding to enquiries, managing engagements, and meeting legal, accounting, or dispute-resolution requirements. When data is no longer required, we delete or anonymise it where practicable.
5. Security
We apply reasonable administrative and technical measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; please use official channels when sharing documents.
6. Cookies and similar technologies
Our site may use essential cookies or local storage (for example, to remember language preference). We do not rely on invasive advertising trackers for core site function. You can control cookies through your browser settings; disabling some storage may affect language preference persistence.
7. Your rights
Subject to Malaysian PDPA and applicable law, you may request access to, correction of, or limitation on processing of your personal data, and you may withdraw consent where processing is based on consent. To exercise rights, email pa@malaysiaconnect.com. We may need to verify your identity before responding.
8. Children
Our services are directed to adults exploring residency and related planning. We do not knowingly collect personal data from children without appropriate parental or guardian involvement in a family application context.
9. Governing law
This Privacy Policy is governed by the laws of Malaysia. My World Connect LLP (LLP0004957-LGN) is registered in Malaysia, and Malaysian courts have jurisdiction over privacy-related disputes arising from this Policy, without prejudice to mandatory rights you may have under applicable law.
10. Updates and contact
We may update this Privacy Policy by posting changes on this page with a revised “Last updated” date. Questions or PDPA requests: pa@malaysiaconnect.com · My World Connect LLP (LLP0004957-LGN), Block A-1-8, Oasis Square, No. 2 Jalan PJU 1A/7A, Oasis Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia.